Job Description

Job Description

POSITION: Sales Associate

REPORTING TO: Boutique Manager

LOCATION: Miami Design District, FL

POSITION SUMMARY:

As a Salesperson at John Hardy, you are an ambassador for our brand and its values, creating an exceptional experience tailored to each client’s needs. You will play a key role in client conversion and retention, driving revenue and building lasting loyalty. You will work alongside a diverse sales team and report to the Boutique’s leadership

RESPONSIBILITIES :

Client Development

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• Build and grow a personal book of top clients through regular, personalized outreach.
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• Use clienteling tools and marketing resources to engage current clients and attract new ones.
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• Capture and maintain accurate client data to personalize every future interaction.
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• Deliver a consistent, warm experience at every stage of the client journey, from first visit through after-sales care.
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Sales and Service

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• Meet and exceed individual sales targets while contributing to the boutique’s overall sales and profitability plan.
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• Understand each client’s needs and guide them to the right piece.
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• Make every client the priority, creating a warm and hospitable experience in every interaction.
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• Champion new product launches and key business initiatives.
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• Maintain up-to-date knowledge of all product categories.
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• Stay current on industry and market trends to identify new selling opportunities.
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Operations

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• Support inventory control and help achieve shrink objectives.
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• Maintain visual merchandising, product presentation, backstock organization, and housekeeping to current brand guidelines.
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• Follow all retail operating and security procedures, handling merchandise with care to protect clients, colleagues, and company assets.
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• Partner with the support team on repairs and keep clients informed through completion.
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• Adhere to the wardrobe policy.
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Teamwork

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• Communicate openly and constructively with colleagues, taking a flexible, solution-oriented approach.
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• Partner with the team to deliver a consistent client experience and contribute to a positive store environment.
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QUALIFICATIONS & REQUIREMENTS:

Required

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• Minimum of 2 years of experience in luxury sales, retail, or a related client-facing role.
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• Proven track record of exceeding sales targets.
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• Exceptional client relationship-building skills.
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• Strong verbal and written communication skills.
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• Comfort point-of-sale (POS) and clienteling/CRM systems.
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• Availability to work a flexible schedule, including days, evenings, weekends, and holidays.
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Preferred

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• Fine jewelry or watch sales experience.
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• An established client book.
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• Keyholder experience is a plus.
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• Fluency in a second language, such as Spanish.
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